Frequently Asked Questions

OUR FASHION

How do I choose the right size?
We provide a detailed size chart on our product pages to help you find the perfect fit, located just below the size selector. If you’re between sizes, we recommend sizing up. For specific fit questions, feel free to reach out to our customer service team for personalized assistance.

Are your products sustainably sourced?
Absolutely! We prioritize quality craftsmanship and ethical sourcing. Each piece is carefully selected to ensure it contributes positively to our community and environment.

Do you restock popular items?
Yes, we try to restock popular items whenever possible. To stay updated on restocks and new arrivals, we recommend signing up for our newsletter.

Do you offer gift cards?
Yes, we offer gift cards! They are the perfect way to give the gift of fashion, allowing your loved ones to choose their favourite pieces from our collection.

SERVICE

What are the shipping costs?
We offer free shipping on all orders within Ireland. No minimum purchase required.

How do I track my order?
Once your order is shipped, you’ll receive an email notification with tracking details. You can track your order by clicking on the link provided in the email.

What is your return policy?
Changed your mind? No problem! You can return your item for a refund or exchange within 30 days. Please note, earrings and personalised/engraved items are non-returnable. For more details, visit our Returns page.

What should I do if I want to return my order outside of the return period?
We offer a generous 30-day return period. Unfortunately, we cannot accept returns outside of this period due to seasonal collections. But with our 30-day return policy, you’ll have plenty of time to decide.

What should I do if a product is delivered faulty or damaged?
If your item is faulty or damaged, please follow these steps:

Take a photo of the damaged item.
Email us at ellaconnordublin@gmail.com with the photo and order number.
Our customer service team will assist you in resolving the issue.

How long will it take to receive a refund?
Once we receive your returned item, your refund will be processed within 7 working days. You can track your return using the tracking number from your carrier.

What payment methods can I use?
We accept a variety of payment methods including:

Credit or Debit Cards (Visa, Mastercard, American Express)
PayPal
Mobile Payments (Apple Pay, Shop Pay, Google Pay)
Gift Cards or Store Credit

CONTACT

How can I contact Customer Service?
If you have any questions, feel free to reach out to us at ellaconnordublin@gmail.com or use our contact form. We’re available 6 days a week to assist you.

What is the response time of customer service?
We aim to respond within 24 hours, but you will always hear back from us within 48 hours.

How do I contact you for career inquiries?
Interested in joining our team? Please send your resume and inquiries to ellaconnordublin@gmail.com.

Do you have any physical locations?
Currently, we only operate online. However, we offer free shipping and easy returns, ensuring a great shopping experience no matter where you are in Ireland.